- The Returns Process
Step 1 - The returns process starts with contacting us and discussing the product you would like to return. As we are a professional skin centre, If you are returning the product for satisfaction reasons, we will like to undertstand further to ensure we are able to ensure you are using the right products for your skin and your able to use them in a way that is best for your skin goals.
Contact us on 1300 828 131 or email us at firstname.lastname@example.org
Step 2 - For Satisfaction or Change of Mind Returns, securely package the product and use the link below to generate the shipping label to us for a fixed cost of $9.50 from anywhere in Australia.
You will have the option to print the parcel label on your own printer OR simply visit any Australia Post Office and they will print the label for you when you bring in your phone with details.
You will find all the details to organise the return on the page.
Somethings to consider when posting products:
a. If you still have packaging that we sent you the item, please re-use that with additional packing material such as newspaper to secure your products. Damaged products may incur a repackaging fee if new packaging is required.
b. Use a tracked mail service such as Australia Post Parcel Post with Signature - You will have the option of insurance that we recommend to ensure your product is protected against damage and loss.
Step 3 - We will notify you when we receive the returned article and begin our returns process. This can take upto 5 days for a refund to be processed.
Step 4 - We will process the refund via the method of payment that you inially made. This process can take upto 5 business days.
How Long do I have to return products?
We are committed to the #1 professional skin care system in the world, Dermalogica. We will honour the dermalogica satisfaction guarantee for a period up to 2 years. This is in addition to your consumer rights under Australian Consumer Law (ACL).
- Refund Methods
- Refund Methods
- Once a refund has been approved, we will process this payment via your original payment method.
- If for example you purchased using your VISA card, we will process your refund to that VISA card. If you paid via a bank transfer, we will request your BSB and Account number to facilitate the return for you. Credit / Debit Cards will not require further information as these details are stored at National Australia Bank (We cannot view or access your card details at anytime). PayPal details are also not required as we can simply refund via your transaction information.
- Refund Timeframes
- Once a refund has been approved, the refund will be processed within 5 business days. Please allow another 3-5 business days for this payment to show on your banking information. We will send confirmation once the refund has been processed.
- Restocking & Processing Fees
- We do not charge any restocking or processing fees for returns. Shipping costs for satisfaction or change of mind reasons do apply.
- Return Shipping Costs
- Faulty Products
- If a product is faultly, we will cover the return costs to us including the replacement item shipping costs.
- Change of Mind or Satisfaction Returns
- If you would like to simply return a product to us, we will process this for you at no cost. Simply cover your shipping and packaging costs in returning the goods to us (all details outlined in The Returns Process above)