Frequently Asked Questions

Q. Are you an accredited Dermalogica stockist?

A. Yes, we are an authorised stockist of Dermalogica and we provide a full skin care centre in the Hills district of Sydney - Click here for more information


Q. Why are your prices so much less than everywhere else?

A. We believe that the No 1 professional skincare system in the world should be available to as many people as possible, we therefore have setup a low cost business to ensure we can deliver on that promise.


Q. How do I pay for my goods?

A. We use PayPal for our secure payment processing system. At no time are your card details shared with anyone including us. You have the flexibility if you are an existing member to use the express checkout, or simply enter your card details directly without being a member. Please contact us on 1300 828 131 if you require any assistance with purchasing online.


Q. Do I need to be a PayPal member?

A. No, we use the PayPal service for your security - At no time are you required to register as a member.


Q. Do I need to have credit card to purchase?

A. No, PayPal provides many payment options that will be available to you at the checkout.


Q. How do I go about getting advice for my skin?

A. Submit an online consultation and our qualified skin therapist will respond to your query within 48 hours or alternatively contact us on 1300 828 131 10am to 6pm, Monday to Saturday.


Q. Do you deliver outside of Australia?

A. As we are an accredited stockist of Dermalogica Australia, we can sell and deliver product within Australia only. We are more than happy to help you find an accredited stockist in your country - email us


Q. Can I collect my order from the skin centre?

A. Yes, call us on 1300 828 131


Q. What if I have a problem with a product?

A. We offer a "no hassle" returns policy. If you are not fully satisfied with your product, Simply return the product to us and we will provide a full product refund. Please note that we reserve the right to refuse any excessive or unreasonable requests.