Customer Service

 


Shipping & Delivery

Delivery Pricing

We are committed to everyday low prices on the #1 professional skin care system in the world, Dermalogica.

To ensure we can deliver these low prices we have a minimum order value of $50 for our free delivery service. For any orders under $50, we have a simple flat $4.95 fee.

You can upgrade your shipping to Australia Post Express Post for only $4.95 at checkout.

 

Parcel Tracking

When your order is packaged, you will receive a notification of delivery method including tracking details and information on how to view your account on gloskinbody.com.au.

We strongly recommend that you use a business address whenever possible for all your orders as all shipping require a signature.

To track your order, use our order tracker using the tracking code sent by us. If you have not received a tracking code, please first check your jun

 

Delivery Timeframes

Delivery is made via Australia Post e-Parcel System. e-parcel uses Australia Posts vast distribution network to ensure parcels are delivered in the least amount of time. Standard Delivery is generally 2-3 working days for Sydney, Canberra, Melbourne & Brisbane metro areas. Other regions can be up to 10 business days in transport.

Orders placed by 12pm Sydney time will be shipped same day.

If delivery time is important to you, then we also offer express shipping using Australia Post Express Post Network.

The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. This service is overnight to most metro areas if orders are received prior to 12pm. Express Post is available on checkout for a flat $4.95 for anywhere in Australia.

We strongly recommend for WA, NT & TAS residents to use the express service as standard eParcel is via ground transport.

Our Express Post option is for next day delivery for postcodes in the Australia Post - Express Post Network. To find out if your address is within the network visit Australia Post Website.

 

Alternate Delivery / Pickup Options

Australia Post Parcel lockers are also a great way to access your deliveries at a time that suits you. Parcel lockers are available 24/7 and free to setup and use.

To find out more about Parcel Lockers visit Australia Post



Privacy & Security

Our checkout is encrypted with 256-bit SSL encryption. This together with our PCI - DSS compliant card processing, gives you peace of mind when purchasing your dermalogica with us. For more details on our card processing security - please visit our payment processing security details page
We use National Australia Bank (NAB) Transact for our secure payment processing system for debit and credit cards. At no time are your card details shared with anyone including us.
To understand how we use and protect your privacy, please visit our privacy policy.


Product Quality & Returns

Genuine Dermalogica

We are a VIP Platinum circle dermalogica Australia stockist.
We are one of the largest Dermalogica stockists in Australia. 
We only sell genuine dermalogica products sourced directly from dermalogica Australia.
To confirm if a retailer is an authorised stockist of dermalogica Australia - visit Dermalogica.com.au and use the store locator or contact dermalogica directly on 1800 659 118 to confirm.
Our buying power and quick turnover allows us to ensure that we always have the latest formulas direct from Dermalogica. The average stock item is in our warehouse for less than 3 weeks to ensure you get the best possible products everytime.
Always in Stock
Our high avaiilability rates (98.8% in-stock rates) mean that you can be confident you will be able to get your dermalogica when you want it.
Returns
If for whatever reason you are not 100% satisfied, simply return your product to us for a full refund or store credit.
For returns please contact us at info@gloskinbody.com.au and we will assist you in getting the product to us.
Please note that we reserve the right to refuse any excessive or unreasonable requests.


Ordering

To ensure we continue to provide the lowest possible prices to you, we are primarily an online ordering business. Online ordering & payment is available 24/7. We accept Visa, Mastercard, Paypal and direct bank transfers.
If you would like to cancel, amend or would like assistance with placing your order, please contact us on 1300 828 131, use the live online chat or email info@gloskinbody.com.au.
Dermalogica Samples

Your skin is as individual as you are, therefore we offer free samples to ensure the products are right for you. Simply find the product your looking for and add your sample to your cart. If ordering samples by themselves, then postage & handling is $5.00. Please note - Our "Fair Go" Policy for samples below.
We will cover the costs for samples for customer genuinely wanting to try Dermalogica products. We therefore will only allow a maximum of 5 different samples per customer. If your asking for another sample we will suggest you to purchase the product and if for whatever reason your not satisfied, simply return it to us and we'll give you a full product refund. We reserve the right to not ship samples at anytime.


Payment, Pricing & Promotions

Lowest Prices on Dermalogica
We believe that the number 1 professional skincare system in the world should be available to as many people as possible, we therefore have the lowest prices everyday.
From time to time we do have special offers and discounts. We attempt to pass on any savings we are able to secure from Dermalogica in Australia.
As we source our product only from Dermalogica Australia - there are often times when international retailers price products at significantly reduced prices. We suggest being cautious about the origin of these products as they can often be non-genuine dermalogica products that could have detrimental impacts on your skin health.
Our priceBEAT promise guarantees that we will beat any Genuine Australian Dermalogica Stockist prices.
To activate our priceBEAT promise, simply complete your purchase with us and then email us info@gloskinbody with your order number and where you have found a lower price. We will witihin 48 hours of confirmation of the price - refund the difference of the purchase to you.

Our priceBEAT promise will compare shipping inclusive pricing.
Payment and Dispatching

Your goods will be processed and dispatched once payment has been confirmed. This is immediate for credit card and the majority of PayPal transactions. For Bank Transfers this is generally 1-2 business days depending on the bank the transfer is initiated from.



Contacting us


Location

34 Oxley St Crows Nest NSW

 

Phone

1300 828 131

 

Email

info@gloskinbody.com.au